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General Questions
What is JETPAY Airport Parking?
JETPAY Airport Parking is a comparison and booking platform that helps travellers find and book airport parking across the UK. We connect you with trusted parking providers to offer competitive prices and convenient options.
Do you operate the car parks directly?
No. JETPAY Airport Parking acts solely as a booking agent. All parking services are operated by independent car park providers. Your parking contract is directly with the chosen operator.
Which airports do you cover?
We offer parking at major UK airports. Availability depends on location and service type. Options shown during your search reflect real-time availability.
Booking & Payment
How do I make a booking?
Simply enter your airport, travel dates, and times on our website, compare available options, select your preferred service, and complete payment online. You'll receive a booking confirmation by email.
When is my booking confirmed?
Your booking is confirmed once:
- Full payment has been made
- You receive a confirmation email with a booking reference number
What payment methods do you accept?
We accept major debit and credit cards. All payments are processed securely via trusted third-party payment providers. We do not store card details.
Your payment information is protected with industry-standard encryption and secure payment processing.
I didn't receive my confirmation email – what should I do?
Please check your spam or junk folder first. If you still haven't received it, contact our customer support team immediately so we can resend your confirmation.
Parking Options Explained
What is Meet & Greet parking?
You drive directly to the terminal or a designated drop-off point, hand your car to a trained driver, and walk straight into the airport. Your car is returned to you on arrival. It's the most convenient option for hassle-free parking.
What is Park & Ride?
You park your car at a secure off-site car park and take a shuttle bus to the airport terminal. On return, the shuttle takes you back to your vehicle. This is typically the most affordable option.
What is On-Site Airport Parking?
This is parking located within the airport grounds, often within walking distance or a short transfer from the terminal. It offers maximum convenience with direct access to the airport.
Amendments & Changes
Can I amend my booking?
Some bookings can be amended, subject to availability and operator approval. Amendments are subject to an administration fee of £14.99. Certain discounted or promotional bookings may not be amendable.
How do I amend my booking?
Contact our customer support team with your booking reference and the changes you'd like to make. We'll check availability and confirm any price adjustments.
Cancellations & Refunds
Can I cancel my booking?
Some bookings may be cancelled subject to terms and conditions. Cancellation fees may apply depending on the operator and how close you are to your travel date.
Non-refundable bookings cannot be cancelled or refunded under any circumstances.
How long does a refund take?
Approved refunds are typically processed within 5–10 business days. The time may vary depending on your bank or payment provider.
Late Returns & Flight Delays
What happens if my flight is delayed?
Most operators monitor flights and adjust collection times accordingly. However, you should contact the parking provider as soon as possible to inform them of any delays.
What if I return later than booked?
If you collect your vehicle later than your booked return date, the car park operator may charge you additional fees directly. JETPAY is not responsible for overstay charges.
Vehicle & Arrival
What if I arrive early or late?
Arriving slightly early is usually fine, but arriving very early or late may cause issues. Please try to stick to your booked times or inform the car park in advance.
Can I park an oversized vehicle or van?
Some operators charge extra or may refuse oversized vehicles. It is your responsibility to check vehicle size restrictions before booking.
Do I need to leave my keys?
Yes. Most parking services require you to leave your car keys so vehicles can be safely stored or moved if necessary.
Is my car insured while parked?
Operator insurance usually covers road risk only while moving vehicles. Storage-related damage is normally covered by your own vehicle insurance unless operator negligence is proven.
We recommend checking your vehicle insurance policy covers you while your car is parked at an airport car park.
Damage, Complaints & Support
What should I do if my car is damaged?
Any damage must be:
- Reported immediately before leaving the car park
- Noted with the operator
- Supported by photographs if possible
Claims made after leaving the site may be rejected.
Who do I contact if there is a problem?
- Service issues or damage: Contact the car park operator first
- Booking or payment issues: Contact JETPAY Airport Parking
How long do I have to submit a complaint?
Website or booking-related complaints must be submitted within 14 days of using the service.
Data & Security
Is my personal data safe?
Yes. We comply with UK GDPR and use secure systems to protect your data. Payment details are processed securely and never stored by us.
For full details, please see our Privacy Policy.
Do you share my data?
We only share necessary booking information with your chosen parking provider and trusted service partners required to complete your booking. We never sell your personal data to third parties.
Still Have Questions?
Our friendly customer support team is here to help you with any queries about your parking booking.